Free standard Australia wide shipping for orders $100 and over
Free standard Australia wide shipping for orders $100 and over
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Postage & Returns

Domestic Shipping (within Australia):

$10 standard shipping

$13 express shipping - Please be aware that Express shipping is a postage method, and will not effect my processing time below.

All orders are sent via Australia Post and once posted, delays are out of my control.  Please be understanding of possible current postal delays due to COVID-19. Fox and Fawn will not be held responsible for lost or damaged parcels once handed over to Australia Post. It is the customers responsibility to ensure the correct postal address is entered at checkout.  We will not be held responsible, or provide refunds, for orders not received due to entry of incorrect addresses.

 

International shipping:

Fox and Fawn has gone international! We have updated our shipping zones to include - 

United States

Canada 

New Zealand

Each zone has a flat standard and express rate based on Auspost shipping charges.

All orders are sent via Australia Post and once posted, delays are out of my control.  Please be understanding of possible current postal delays due to COVID-19. Fox and Fawn will not be held responsible for lost or damaged parcels once handed over to Australia Post. It is the customers responsibility to ensure the correct postal address is entered at checkout.  We will not be held responsible, or provide refunds, for orders not received due to entry of incorrect addresses.

 

Local Delivery or Pickup

Free local delivery is available for Kalgoorlie Boulder residents. Select "Local Delivery" at checkout and your order will be in your mailbox or at your front door before you know it.  You will receive an email to confirm it has been delivered.  If you would like to arrange local pick up, please contact us to discuss.

 

Handling and processing:

Our processing time is currently 3-5 business days from the time you place your order. In the instance that an unforeseen extended delay occurs, I will make contact to let you know.

 

Return Information

Due to hygiene reasons, we are unfortunately unable to offer refund or exchange on our earrings. We also do not offer refunds for change of mind.  Please ensure you read item descriptions carefully before purchase. 

Refunds can only be issued in the instance of a faulty item. If you believe your item is faulty please contact me immediately to discuss. Faulty items must be returned within 14 days of receiving, and must be unworn and in original packaging. Return postage will be at the expense of the purchaser. Due to most items being one of a kind or limited in quantity, I am not able to offer exchanges in these circumstances. Please note that 'faulty' does not include damage caused by improper use or rough handling.